Privacy Policy
At Shenzhen Rubber And Plastics Ltd., we are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and safeguard your data.
1. Data Collection Scope
We collect only the information necessary to provide you with accurate quotes, technical support, and order fulfillment. The data we collect includes:
- Contact Information: Name, email address, phone number, and company name provided through our contact forms, quote requests, or direct communication
- Project Details: Technical specifications, drawings, material requirements, quantity, and application information you share for quotation purposes
- Communication Records: Email correspondence, WhatsApp messages, and other business communications related to your inquiries and orders
- Website Usage Data: Basic analytics such as page visits, browser type, and device information to improve user experience (no personal identification)
Note: We do not collect sensitive personal information such as financial data, health records, or government-issued ID numbers through our website.
2. Data Usage Purpose
Your information is used strictly for legitimate business purposes to serve your needs effectively. We use your data for:
Quote Preparation & Technical Support
Analyzing your requirements to provide accurate pricing, material recommendations, and engineering guidance
Order Processing & Fulfillment
Managing production schedules, quality control, shipping arrangements, and delivery coordination
Business Communication
Responding to inquiries, providing project updates, sending order confirmations, and maintaining customer relationships
After-Sales Service
Addressing quality concerns, handling warranty claims, and providing technical assistance for installed products
Service Improvement
Analyzing feedback and usage patterns to enhance our products, processes, and customer experience
Important: We will never use your information for marketing purposes without your explicit consent. You will not receive unsolicited promotional emails or calls from us.
3. Information Confidentiality Commitment
We take data security seriously and implement strict measures to protect your information from unauthorized access, disclosure, or misuse.
No Third-Party Disclosure
Your personal information and project details will never be sold, rented, or shared with third parties for their marketing purposes. We maintain strict confidentiality of all customer data.
Internal Access Control
Only authorized personnel (sales, engineering, and production teams) have access to customer information, and only to the extent necessary to fulfill their job responsibilities.
Secure Data Storage
We use industry-standard security measures including encrypted storage, secure servers, and regular backups to protect your data from loss, theft, or unauthorized access.
NDA Protection for Sensitive Projects
For projects involving proprietary designs or confidential technical information, we are willing to sign Non-Disclosure Agreements (NDAs) to provide additional legal protection.
Limited Exceptions
We may disclose your information only in the following circumstances:
- • With your explicit written consent
- • To comply with legal obligations, court orders, or government regulations
- • To trusted service providers (e.g., shipping companies, payment processors) who are contractually bound to confidentiality
- • To protect our legal rights or prevent fraud
4. Customer Data Rights
You have full control over your personal information. We respect your rights and provide easy mechanisms to manage your data.
Right to Access
Request a copy of all personal data we hold about you, including contact details, project history, and communication records.
Right to Correction
Update or correct any inaccurate or outdated information in our records to ensure accuracy.
Right to Deletion
Request permanent deletion of your personal data from our systems (subject to legal retention requirements).
Right to Portability
Receive your data in a structured, commonly used format for transfer to another service provider.
Right to Opt-Out
Unsubscribe from any non-essential communications or marketing materials at any time.
Right to Object
Object to certain types of data processing, such as automated decision-making or profiling.
How to Exercise Your Rights
To access, modify, or delete your data, please contact us through any of the following channels:
We will respond to your request within 30 days and provide confirmation once the action is completed.
Note on Data Retention: For completed orders, we may retain certain transaction records (order details, invoices, shipping documents) for legal, tax, and warranty purposes as required by law. However, we will anonymize or delete personal identifiers where possible.
Shenzhen Rubber And Plastics Ltd.
Established 2007 | 27 Years Manufacturing Experience
This Privacy Policy is effective as of April 2026 and may be updated periodically.